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Programme Officer

  • About ARROW:

    ARROW is a non-profit women’s NGO with a consultative status with the Economic and Social Council of the United Nations. Based in Kuala Lumpur, Malaysia, ARROW has been working since 1993 to champion women’s sexual and reproductive rights. It aims to achieve this through interlinked strategies of information and communications, knowledge exchange and transfer, evidence generation for advocacy, consistent monitoring of progress towards relevant international commitments made vis-a-vis women’s health, capacity building, partnership building for advocacy, engagement at international and regional fora, and enhancing the organisational strength of ARROW and partners. We work with a core set of national partners across Asia and the Pacific, as well as with regional partners from Africa, Middle East and North Africa, Eastern Europe, and Latin America and the Caribbean, and with allied international organisations. Through our information and communications and advocacy programmes, we are able to reach key stakeholders in more than 120 countries worldwide. (See for more information.)

    ARROW’s Vision

    An equal, just and equitable world, where every woman and young person enjoys their full Sexual and Reproductive Health and Rights.

    ARROW’s Mission

    To promote and defend women’s, young people’s and trans rights and needs, particularly in the areas of health and sexuality, and affirm their agency to claim these rights.

    Job Background:

    The role of the Programme Officer (PO) is to co-ordinate the effective planning, implementation, monitoring and evaluation of programme and project activities including reports to funders and to ARROW and to provide substantial contributions to publication outputs. The role also includes developing and sustaining partnerships for the area of work they are responsible for. The PO also has to coordinate and facilitate timely and accurate responses to advocacy opportunities at the regional and global levels. As part of the programme team, the role is also to contribute to the overall growth and effectiveness of the programme and organisation in achieving its long-term objectives through assisting in programme meeting and other activities.

    The PO will be reporting to the Programme Manager and will be working closely with ARROW’s partners, other members of the ARROW team, including the Administrative and Finance team, as well as any relevant consultants, interns and outside vendors.

    Responsibilities of the Position: 

    Project Coordination/Management

    • • Ensure high quality development and implementation of Annual Work Plans,
      and review and revise them periodically as the need arises.
    • • Assist to develop and implement project review, monitoring and evaluation
    • • Prepare high quality narrative reports for ARROW’s own and funders’
      requirements, as well as contribute to quarterly progress report and annual
      organisational reports.
    • • Manage and monitor project budgets and disbursements, and work with the
      Finance team in developing accurate financial reports and their timely
      submission to donors.
    • • Co-ordinate contracts and agreements related to projects.
    • • Build and sustain relationships with donors for initiatives being handled.
    • • Liaise with, and provide appropriate coordination to any consultants, other
      ARROW programme/project officers related to outputs that are part of the
    • • Liaise with, and provide appropriate guidance, supervision and coordination to
      any consultants, short-term contractual personnel, vendors and interns to
      ensure high quality and timeliness.
    • • Identify and resolve challenges that arise, consulting the Programme Manager
      and other ARROW staff as needed.
    • • Report regularly to the Programme Manager, on the progress of activities/tasks
      assigned, and to inform on any issues, which are potentially detrimental to the
    • • Regularly and accurately update the MIS in a timely manner.

    Partnership Management

    • • Build and sustain harmonious relationships with the project partners, taking
      into consideration ARROW’s partnership principles.
    • • Maintain regular communications with the project partners.
    • • Ensure that partners deliver high quality project outputs in a timely manner.
    • • Ensure that partners submit project technical and financial reports that comply
      with ARROW and donors’ requirements.
    • • Provide support to partners to enable them to perform and fulfill project
    • • Facilitate partners’ participation at various regional and international advocacy
    • • Identify and resolve challenges that arise to meet project requirements as

    Capacity Building and Advocacy

    • • Conceptualise, organise and implement project meetings and capacity-building workshops in collaboration with the Programme Manager and with the support of consultants and other staff as needed.
    • • Support partners in various ways to ensure strengthening of their capacities.
    • • Support the projects’ advocacy planning and implementation, particularly for global and regional advocacy. This may include organising and managing face-to-face and online advocacy and knowledge sharing events, such as meetings, satellite and parallel sessions, round table discussions, publications launch, and others.
    • • Contribute to ARROW’s advocacy efforts by writing of position papers, campaign statements, calls to action, outcome documents and similar outputs related to the project, and contributing or leading the writing for such organisational outputs.

    Evidence Generation and Publications Development

    • • Develop knowledge products/publications for the project.
    • • Seek and manage input from ARROW programme team, Programme Advisory Committee, reviewers and other key people to be able to develop high quality and knowledge products.
    • • Liaise with consultants, as well as other team members, as needed.

    Organisational Development and Team Tasks

    • • Support the implementation, monitoring and evaluation of ARROW’s strategic plan.
    • • Contribute to other shared programme tasks of ARROW, such as joint advocacy planning and development, information scanning, visitor orientation, publication outputs, promotion of ARROW, and others.
    • • Contribute to mid-year, annual and long-term strategic planning.
    • • Lead or assist in the planning, implementation and evaluation of programme meetings, such as the annual Programme Advisory Committee Meeting, and Partners’ meetings.
    • • Contribute to and participate in organisation-wide tasks, such as staff meetings, staff capacity development activities, annual retreat, evaluation and planning meeting, staff representation at Management Team and Board of Directors’ meetings, visitor orientation, and others.


    • • Seek and manage input from the Programme Team, the Programme Advisory Committee, Board, partners, as well as other relevant parties, as needed, on work assigned.
    • • Managing correspondences related to the post, ensuring that the Programme Manager is copied to these, filing and administrative work related to the performance and reporting of the position.
    • • Identify with the Programme Manager in the development of appropriate key performance indicators for the position.
    • • Performing any other tasks as assigned by the Programme Manager.


    The Programme Officer is directly accountable to the Programme Manager.

    Requirements for the Position

    • • Minimum 8-10 years of relevant experience, including experience in multi-country project management.
    • • Degree or equivalent standard of education in development, public health, gender and women’s studies, social science or any related field.
    • • Has capacity to conceptualise and implement a strategy for evidence-based advocacy at the national, global and regional levels to build support and commitment to SRHR.
    • • Excellent written, verbal and presentation skills (fluency in English is essential; knowledge of other UN languages and key Asia-Pacific languages a plus.)
    • • Energetic, flexible, collaborative, proactive, sense of humor; who can positively and productively impact both strategic and tactical programme initiatives.
    • • Strong research and analytical skills, and the ability to summarise and simplify complex information into an accessible form, such as position statements, outcome documents, campaign statements and advocacy briefs for social change.
    • • Ability to develop and deliver trainings related to advocacy and/or research.
    • • Knowledge, and strong understanding of sexual and reproductive health and rights issues, as well as women’s rights and gender studies, human rights and/or related fields.
    • • Knows how to use a rights and justice framework, and is familiar with commitments related to SRHR, regionally and internationally.
    • • Good ICT skills – Word, Excel, PowerPoint, online and social media.
    • • Excellent planning and organisational skills.
    • • Creative thinker; enthusiastic, a self-manager, displays initiative, results-oriented, an information seeker, works with integrity.
    • • Excellent interpersonal, collaborative and team player skills, with ability to influence and negotiate; treats people with fairness and respect.
    • • Would be able to commit to staying and growing with us for a minimum of two years.
    • • Willingness to travel.

    What We Offer: 

    • • A two-year full-time contract, subject to a 6-month probation, with the prospect of extension subject to favourable appraisal and funding availability.
    • • The opportunity for regional and international travel.
    • • Competitive benefits and salary as per regional women’s NGOs’ standards.
    • • A place of work in the multi-cultural, travel hub, city of Kuala Lumpur.
    • • An opportunity to work in a dynamic organisation where team members are highly-passionate about our work, and to get to know highly-committed activists and partners across the Asia-Pacific region.
    • • An international working environment.

    How to apply:

    Please send a cover letter, stating your interest and why you are a suitable candidate for this position, along with your CV to [email protected] and by 20 October 2017. In the subject line of the email, please use this: Application for Programme Officer.

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